Accessibility

Accesibility

During the last few years, the accessibility regulations that deal with the structural and service aspects of all service provider organizations in Israeli society, both business and public, came into force. These regulations were established by virtue of the Law of Equal Rights for People with Disabilities, and are in line with our “I believe” as a cultural centre that serves as a home for dance performances presented for the enjoyment of the general public, which also includes people with disabilities.

As part of our ambition to provide a full, appropriate and accessible service to all our customers, the Suzanne Dellal Centre has invested a lot of thought and resources in order to make the full adjustments necessary to provide people with disabilities with an efficient service adapted to their needs.

We will be happy to be at the disposal of our visitors for any inquiries or suggestions for improving the accessibility experience at the Centre. You can contact us in any of the ways listed below.

Details of the accessibility accommodations provided at the Suzanne Dellal Centre.

The accessibility of the building and the roads leading to it
The accessibility of the Suzanne Dellal Centre has been tested and approved by a certified accessibility representative.

The accessible entrance to the ticket office and the cafeteria is at 12 Shabazi St. (opposite to “Suzana” Restaurant).
The accessible way to Suzanne Dellal Hall is via a ramp that leaves from the entrance plaza and surrounds the building from its northern and eastern sides. The ramp leads to the elevator to the Hall (the elevator is located in the eastern part of the building).

Accessible parking in and around the place
On 18 Kol Israel Haverim ST. there are 2 disabled parking spaces for use.
The distance from these parking spaces to the entrance plaza of the center is about 50 meters.

Employee training

The Centre’s staff is knowledgeable, welcoming and will be happy to help with any issue. The employees of the reservation Centre, the Box Office and the Hall went through dedicated accessibility trainings which included an introduction to the different types of disabilities and even experience with disabilities.

Elevators
The elevator cabin is standard in terms of its dimensions. The operating buttons of the elevator are installed in comfortable height ranges and can be operated even by the visually impaired and wheelchair users.

Signage

The signage throughout the Suzan Dellal Centre has been updated and meets the accessibility requirements.

Service via phone and internet
Call center – the telephone router without background music when transferring information. In addition, people with disabilities who cannot speak on the phone can contact the hotline using the “Contact Us” form on the center’s website.

Website – Our website is accessible and allows browsing for the visually impaired and blind, for the hearing impaired and more. The site complies with the AA level website accessibility standard.

How to order tickets and receive service – here are the ways to contact us:
Ticket office: 03-5105656
Offices: 03-5105657
Fax: 03-5179634
You can contact us in writing on any subject (service/ticket booking) also via the “Contact Us” form on the website, see link above under the heading “Call center”.

Frontal service – accessible checkout

The Box Office is located on the entrance level. The entrance to it is from the entrance plaza facing Shabazi St.
The checkout counter is installed at a standard height, and an auxiliary system for the hearing impaired is installed in the position.

Accessible bathroom

The accessible bathroom is standard and fully equipped. The booth serves both sexes and is located in the bathroom section on the entrance level, to the right of the ticket office.

Hearing aid systems
In the Suzanne Dellal hall, a peripheral auxiliary system was installed to assist the hearing impaired.
Before each show, you can borrow aids such as personal amplification headphones at the Box Office.

Special places for people with disabilities (in Halls and events)
In the Suzanne Dellal Hall, there are two special places designed for wheelchairs, on both sides of the first row.

There is a seating option for family members, friends and companions without disabilities next to the special places. We will thank you for notifying the Box Office and booking these nearby places according to your wishes when ordering the tickets.
All other seats in the Hall have armrests and back rests.
There is an elevator that reaches the Suzanne Dellal Hall. An internal staircase leads to the grandstand. The rows of the hall are staggered.

Information

For information in accessible formats, you can contact the Box Office (see contact details above), or directly to the accessibility coordinator (see details below).

The accessibility coordinator

The accessibility coordinator at the Suzan Dellal Centre is the Deputy Director – Claudio Kogon. You can contact him with any questions about accessibility by email at claudio@sdc.org.il or by phone at 03-5454002.